Workflowclaudechatgpt
Draft support replies from your help docs
Paste your FAQ once, then get on-brand replies to every ticket.
Oct 16, 2026
Workflow
1. Start a project or custom GPT and upload your help-centre articles. 2. Instruction: "Answer only from these documents. If the answer is not there, say so and suggest escalating." 3. Paste each ticket and ask for a reply in our tone: friendly, short, no jargon.
Result
First drafts for 80% of tickets.
Tips and gotchas
Always read the reply before sending.